Delivery, Returns and Exchanges

 

UK

Free Next Day Delivery

Available all week excluding Sundays and Bank Holidays.
The following are details of our UK Next Day Delivery service:

·If you place your order by 1.30pm Monday to Friday, you will receive your goods the next day.
·
If you place your order between 1.30pm Friday and 1.30pm Sunday, you will receive your goods on Monday.
·
Any orders placed after 1.30pm on Sunday will be delivered on Tuesday.
·
Please note we do not deliver on Bank Holidays and your order will be delivered 2 working days later.
·
A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to      follow it all the way to your front door.
·
Our carrier will deliver your parcel between 7am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
·
If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.

International

International shipping is charged on a flat rate basis, regardless of the weight of your parcel.
Standard and Express delivery services are available for most of the countries that we ship to.
Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.
The summary of delivery timescales and cost are as follows:

AREA

STANDARD DELIVERY TIMES IN WORKING DAYS (Monday - Friday)

STANDARD COSTS

EXPRESS DELIVERY TIMES IN WORKING DAYS (Monday - Friday)

EXPRESS COSTS

Americas

From 7 days

From £12.00

From 3 days

From £16.00

Europe

From 5 days

From £12.00

From 2 days

From £16.00

 

When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

 

Returns



UK

·You can return any item within 28 days of receipt for a refund, or you can exchange it for a different style or colour. Just note down the details of your replacement on the returns form that came with your order.
·
Returns are free for UK customers. To return your item please pack carefully in the same packaging it came in, unused and in its original condition, and telephone us within 28 days of the receipt of the item to arrange for a courier to collect at a convenient time. As soon as we have received and checked the contents, we will arrange an immediate refund.
·We will refund the price you purchased your item at. This includes sale items.

International

·You can return any item within 28 days of receipt for a refund.
·If you want it replaced for a different style or colour, or you want a different item, you will need to place a new order.
·We will refund the price you purchased your item at. This includes sale items.
·For all returns, the items returned must be in their original condition, which includes tags and any packaging including the original box.
·The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
·Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
·Our returns address is: TANGLED Wigs Ltd. 25 Station Approach, Great Missenden, Buckinghamshire, HP169AZ, UK.